Returns & Exchanges
At Krakatoa Underwear, we want you to feel as good as you look, which is why we offer a 30-day trial period on your first pair of underwear. If you are not completely satisfied with your fit or comfort, we are happy to assist with a return or exchange to ensure you find your perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Select Your Option
Choose whether you would like to exchange your item for a different size or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely package your items, ensuring all tags are attached and the product is in its original condition.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy while we process your request at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing